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Friday, September 4, 2026

What is IT and ITes?-CLASS-9-PART-B-Unit-I-(2026-27):




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CBSE-SOLUTIONS
CLASS-9
PART-B
UNIT-I IT and ITeS Industry

A. Multiple Choice Questions
1. Information Technology is:
(a) Managing and storing information
(b) Using computers
(c) Data entry
(d) None of these
Answer: (a) Managing and storing information
2. IT is an integrated part of:
(a) Data
(b) Information
(c) Computer
(d) Business
Answer: (d) Business
3. ITES stands for:
(a) Information Technology Enabled Services
(b) Information and Technology Ease of Service
(c) Indian Technology Enabled Services
(d) None of these
Answer: (a) Information Technology Enabled Services
4. IT is not used in:
(a) BPM Industry
(b) Defence Industry
(c) Medical Industry
(d) None of these
Answer: (d) None of these
5. IT brings the threat of:
(a) Exposing information to the outside world
(b) Flexibility in work
(c) More jobs
(d) None of these
Answer: (a) Exposing information to the outside world

B. State ‘T’ for True or ‘F’ for False
1. IT is used in the BPO industry.
Answer: True (T)
2. E-learning is an IT service.
Answer: True (T)
3. None of the industries can run efficiently without IT.
Answer: True (T)
4. The IT department is responsible for securing company data.
Answer: True (T)
5. A computer is a required element of IT.
Answer: True (T)



C. Answer the Following Questions
1. What do you understand by the terms IT and ITES?
Answer:
IT (Information Technology) refers to the use of computers, software, networks, and other technologies to collect, store, process, and share information.
ITES (Information Technology Enabled Services) refers to services that use Information Technology to provide efficient and improved services. Examples include BPO, call centres, e-learning, and online banking.

2. Write the areas of work under IT.
Answer:
  • The main areas of work under IT include:
  • Software development
  • Data processing
  • Database management
  • Networking
  • Web designing and development
  • Cybersecurity
  • Technical support
  • Digital communication

3. Write a few drawbacks of not using IT in industry.
Answer:
  • The drawbacks of not using IT in industry are:
  • Work becomes slow and time-consuming.
  • Managing large amounts of data becomes difficult.
  • Communication becomes less efficient.
  • There are more chances of human errors.
  • Productivity and efficiency may decrease.
  • It becomes difficult to compete with modern industries.

4. What are the four main sub-sectors in the IT-BPM industry?
Answer:
  • The four main sub-sectors of the IT-BPM industry are:
  • IT Services
  • BPM (Business Process Management)
  • Engineering and R&D Services
  • Software Products

5. Give examples of the use of IT in everyday life.
Answer:
  • IT is used in everyday life in many ways, such as:
  • Online shopping
  • Online banking
  • E-learning
  • Sending emails and messages
  • Booking tickets online
  • Using social media
  • Online payments
  • Watching videos and entertainment

6. How is IT used in libraries?
Answer:
  • IT is used in libraries for:
  • Maintaining records of books
  • Searching for books quickly
  • Issuing and returning books
  • Managing library databases
  • Providing access to e-books and digital resources

7. What are the various processes of education where IT is used?
Answer:
  • IT is used in various educational processes, such as:
  • Teaching and learning
  • E-learning and online classes
  • Preparing presentations and study materials
  • Conducting online examinations
  • Maintaining student records
  • Preparing results and report cards
  • Digital communication between teachers and students



8. Which software is used in digital communication?
Answer:
  • Various software and applications are used for digital communication, such as:
  • Email software
  • WhatsApp
  • Microsoft Teams
  • Zoom
  • Google Meet
  • Skype

9. For what purpose is IT used in business?
Answer:
  • IT is used in business for:
  • Maintaining records and accounts
  • Managing customer information
  • Communication
  • Online marketing
  • E-commerce
  • Data storage and processing
  • Inventory management
  • Online transactions

10. Which are the prominent areas where IT is used in science and engineering?
Answer:
  • IT is widely used in science and engineering for:
  • Research and development
  • Scientific calculations
  • Data analysis
  • Designing and modelling
  • Simulation
  • Computer-Aided Design (CAD)
  • Space research
  • Weather forecasting

11. List the various uses of IT in a banking system.
Answer:
  1. IT is used in banking for:
  2. Online banking
  3. ATM services
  4. Mobile banking
  5. Money transfer
  6. Maintaining customer accounts
  7. Online payments
  8. Credit and debit card services
  9. Secure storage of banking data

12. Which are the different areas of healthcare where IT is used? How?
Answer:
IT is used in healthcare in the following areas:
Patient records: Maintaining patients' medical information digitally.
Diagnosis: Helping doctors diagnose diseases using advanced technology.
Medical imaging: Used in X-rays, CT scans, and MRI scans.
Telemedicine: Providing medical consultation remotely.
Hospital management: Managing appointments, billing, and other hospital records.
Research: Helping in medical research and analysis.

13. List any five websites of the Indian Government that provide IT-enabled services to the people.
Answer:
India Portal – www.india.gov.in⁠�
Digital India – www.digitalindia.gov.in⁠�
Income Tax Department – www.incometax.gov.in⁠�
UIDAI (Aadhaar) – www.uidai.gov.in⁠�
Passport Seva – www.passportindia.gov.in⁠�

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