Information Technology
Class-10
Unit-1 Communication Skills-II
A. Multiple choice questions:
1. In oral communication one can converse:
a. face to face b. over the phone c. chat rooms d. all of the above
Answer: all of the above
2. Verbal communication is convenient for:
a. long messages b. easy rectification c. time saving d. all of the above
Answer: all of the above
3. Dos of non-verbal communication include:
a. crossing your arms while having a conversation
b. appearing to be engaged and involved
c. touching one's face often
d. fidgeting
Answer: appearing to be engaged and involved
4. A picture is worth a thousand words refers in context to:
a. written communication b. oral communication
c. visual communication d. none of the above
Answer: visual communication
5. ___________ is the final component in the process of communication as it defines the response given by the receiver to the sender.
a. feedback b. response c. request d. notice
Answer: feedback
6. A sentence which expresses a command or an order is known as:
a. declarative sentence b. interrogative sentence c. imperative sentence
d. exclamatory sentence
Answer: imperative sentence
7. ________ feedback is specific information, in the form of written comments or verbal conversations that help the learner understand what she or he needs to do in order to improve.
a. descriptive b. specific c. general d. sign
Answer: descriptive
8. ______________ communication is the use of body language, gestures and facial expressions to convey information to others.
a. verbal b. written c. non-verbal d. visual
Answer: non-verbal
9. Karan lives at a hostel in shimla. He calls his mother who lives in delhi, to get her approval for the robotics class which is going to start in his school next week onwards. However, due to disruption in the phone line, his mother could not understand and reply to him. He got very upset. Which another medium can he use to get immediate approval of his mother?
a. e-mail b. letter c. message through friend d. fax
Answer: e-mail
10. Which of the following is not an element of communication within the communication process cycle?
a. channel b. receiver c. sender d. time
Answer: time
11. By which action can senders send their messages?
a. gestures b. speaking c. reading d. writing
Answer: gestures
12. Why do we use e-mails?
a. to communicate with many people at the same time
b. to share documents and files
c. to talk to each other in real time
d. to keep a record of communication
Answer: to share documents and files
13. Which of the following is true about communication?
a. 50% of our communication is non-verbal
b. 20% communication is done using body movements, face, arms etc.
c. 5% communication is done using voice, tone, pauses, etc.
d. 7% communication is done using words.
Answer: 7% communication is done using words.
14. the object, verb and subject in the sentence, "The car crashed into a tree"
a. Object: a tree; Verb: crashed; Subject: the car
b. Object: the car; Verb: crashed; Subject: the tree
c. Object: crashed; Verb the tree; Subject: the car
d. Object: crashed; Verb the car; Subject: the tree
Answer: Object: a tree; Verb: crashed; Subject: the car
