CBSE SOLUTIONS-2025-26
CLASS-9
UNIT-I COMMUNICATION SKILLS-I
CHAPTER-3 VERBAL AND NON VERBAL COMMUNICATION
A. Fill in the blanks:
1. ........................................... communication message is conveyed without the transmission of words.
Answer: Non-verbal
2. ................................. communication is the exchange of information in the form of letters, documents, etc.
Answer: Written
3. ........................... is the art of reading between the lines.
Answer: Paralanguage
4. ............................. is an example of verbal communication.
Answer: Volumn/Pitch
5. .............................. and maps are example of visual communication.
Answer: Graphs
B. Write T for true and F for false:
1. Verbal communication makes the process of conveying thoughts easier and faster.
Answer: T
2. Body language, includes facial expressions, eye contact, body posture, gestures such as a wave, pointed finger etc.
Answer: T
3. With expression you cannot communicate your mood, or opinion or even show a reaction.
Answer: F
4. Visual communication through visual aids like such as signs, typography, drawings.
Answer: T
5. Poor dressing sense does not impact the reaction of the audience.
Answer: F
C. Choose the correct answer:
1. Different communication styles can help you with which of the following options.
a. Deal with people better b. Clear up misunderstandings and misconceptions
c. Ambiguous instructions for the tasks d. Contribute to the success of the enterprise.
Answer:
a. Deal with people better
b. Clear up misunderstandings and misconceptions
d. Contribute to the success of the enterprise.
2. Which communication style includes communication in the form of spoken words only?
a. Written communication b. Paralanguage c. Aesthetic communication d. Oral communication
Answer: Oral communication
3. Which of the following are not the examples of written communication?
a. lectures b. e-mails c. gossip d. posters
Answer: Lectures and gossip
4. Which types of communication transmits the message through creative expressions such as dancing, painting?
a. Aesthetic communication b. Paralanguage c. Appearance d. Physical non-verbal communication
Answer: Aesthetic communication
5. Communication via email enables you to pass messages to members of your team without pulling them out of their workstations. Identify the types of communication.
a. Written communication b. Oral communication c. Non-verbal communication d. Visual communication
Answer: Written communication
D. Answer the following questions. (short answer)
1. List the different methods of communication.
Answer: There are three methods of communication.
1. Verbal communication: When communication takes place by using words, this is called verbal communication. Verbal communication can be divided into two parts.
a. Written communication: When communication takes place in written form, this is called written communication.
b. Oral communication: When communication takes place by using mouth words this is called oral communication.
2. Non-verbal communication: When communication takes place without using words, this is called Non-verbal communication.
3. Visual communication: When communication takes place by using graphs, charts, signs, drawing etc., this is called visual communication.
2. List the types of verbal communication.
Answer: Types of verbal communication:
a. Written communication: When communication takes place in written form, this is called written communication.
b. Oral communication: When communication takes place by using mouth words this is called oral communication.
3. List the types of non-verbal communication.
Answer: Types of non-verbal communication:
1. Facial expressions
2. Gestures
3. Body language
4. Eye contact
5. Proxemics(distance)
6. Vocalic (tone, volume)
7. Haptics (touch, handshakes, hugs or pats on the back)
8. Appearance
9. Artifacts(image surround us)
10. Chronemics ( Punctuality or duration of silence)
4. Enlist the types of visual aids used in communication.
Answer: Types of visual aids:
Physical Aids: Objects, Models, Posters, Handouts.
Digital Aids: Slides, Videos, Infographics, Interactive displays
Other types: People, demonstrations, Maps, Photographs, Audio aids, Audio-Visual Aids.
5. Which method of communication is considered easiest and why?
Answer: Verbal communication is generally considered the easiest and most commonly used method of communication. It involves using spoken words ro sign language to share information. This method is straightforward, quick, and allows for immediate feedback, making it well suited for exchanging ideas and maintaining relationships.
6. Compare verbal and non-verbal communication.
Answer: Verbal communication uses spoken or written words, while non-verbal communication relies on cues like body language, facial expressions, and gestures.
7. List the disadvantages of visual communication.
Answer: Disadvantages of visual communication:
1. Risk of misinterpretation
2. Potential for oversimplification
3. Difficulties for individuals with visual impairments.
4. Time consuming to create visual aids.
5. Hardware equipment may be expensive
E. Answer the following questions. (long answer)
1. Identify and describe the type of communication:
a. Lecture
b. Memos
c. Appropriate tone of voice
d. Make hand motions and signals to establish the seriousness of your subject matter.
Answer:
a. Lecture: Lecture is a oral communication used to convey information, teach about subject.
b. Memos: Memos is a written communication used to convey information in written form.
c. Appropriate tone of voice: Tone of voice in communication refers to the way you use your voice, and in writing, your words, to convey your attitude, emotions, and intentions.
d. Hand motions: To convey seriousness in communication through hand motions and signals, use gestures like a firm grip with a slight nod of the head, or slow, deliberate movements. Avoid overly animated or casual hand gestures.
2. Do you think a permanent record of communication is important ? Why?
Answer: Yes a permanent record of communication is very important. It provides a reliable and verifiable documentation of agreements, discussions, and decisions, crucial for future reference. legal purposes, and accountability.
1. Clarity and accuracy
2. Future reference
3. Legal and contractual purposes
4. Documentation and record keeping
5. Training and learning
3. List the advantages and disadvantages of verbal and non-verbal communication.
Answer:
Advantages of verbal communication:
1. Speed and clarity
2. Real time feedback
3. Adaptability
4. Relationship building
5. Cost effective
Disadvantages of verbal communication:
1. Misinterpretation
2. Lack of permanent record
3. Distractions
4. Complex information
5. No legal validity
Advantages of non-verbal communication:
1. Speed and efficiency
2. Emotional richness
3. Building trust
4. Easy presentation
Disadvantages of non-verbal communication:
1. Ambiguity
2. Cultural differences
3. Conflict with verbal messages.
4. Disabilities
4. Briefly describe the types of non-verbal communication.
Answer: Types of non-verbal communication:
1. Facial expressions: Facial expressions are a powerful way to convey emotions.
2. Gestures: Hand movements, head nods, and other bodily motions can be used to emphasize points.
3. Body language: Posture, movement can communicate a person's feelings.
4. Eye contact: The amount and direction of eye contact can indicate interest, engagement.
5. Proxemics: The distance we maintain from other s and the use of personal space.
6. Vocalic: The tone, volume, and pace of our voice can significantly impact the message we convey.
7. Haptics: Touch, including handshakes, hugs, or pats on the back, can convey a range of emotions.
8. Appearance: Clothing, accessories, and overall grooming can create first impressions and convey information.
9. Artifacts: Objects and images that surround us, like a desk or the books on a shelf.
10. Chronemics: The way we use and perceive time, such as punctuality or the duration of silence, can influence communication.
5. What is the importance of visual communication?
Answer: Visual communication is crucial for effectively conveying information and ideas because it enhances comprehension, improves retention, and fosters engagement, especially in a world where attention spans are short.
It simplifies complex concepts, breaks down language barriers, and allows for quicker and more efficient communication.
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