CBSE SOLUTIONS-2025-26
CLASS-9
UNIT-I COMMUNICATION SKILLS-I
CHAPTER-1 INTRODUCTION TO COMMUNICATION
A. Fill in the blanks:
1. The term communication has been derived from the Latin word ....................... that means common.
Answer: Communis
2. The person who sends the information or conveys the message is the ......................... and the person or group is the ..........................
Answer: Sender, Receiver
3. Good............................... improves human relations in the organisation.
Answer: Communication
4. The elements of communication at every stage of the ............................ process consists of the sender, encoding, channel, decoding, the receiver, feedback and the context.
Answer: Communication
5. Correct and timely communication provides information to a manager that is beneficial in ..........................
Answer: Decision making
B. Write T for true and F for false:
1. Communication is a two way process.
Answer: T
2. Communication need not to be effective.
Answer: F
3. Communication is vital for the quick and effective performance for the entire organisation.
Answer: T
4. Being able to communicate effectively is essential if you want to build an unsuccessful career.
Answer: F
5. To run any organisation smoothly and efficiently, coordination between the employees is not essential.
Answer: F
C. Choose the correct answer:
1. Effective communication involves effort from both the sender of the message and the receiver.
a. Sender b. Receiver c. Both sender and receiver d. None of these
Answer: Both sender and receiver
2. The two way communication process promotes:
a. Co-operation amongst the employees
b. Mutual understanding amongst the employees
c. Understanding between employees and the management
d. All of the above
Answer: All of the above
3. Which of the following is not an element of he communication process?
a. Sender b. Channel c. Decoder d. Receiver
Answer: Decoder
4. Identify the options that describe the barriers in communication:
a. If your message is too lengthy, disorganized or contains errors, you can expect the message to be misunderstood and misinterpreted.
b. You must take into account the different cultures while communicating information.
c. Use of poor verbal and body language can also confuse the message
d. Differences in perception and viewpoint.
Answer:
a. If your message is too lengthy, disorganized or contains errors, you can expect the message to be misunderstood and misinterpreted.
b. You must take into account the different cultures while communicating information.
d. Differences in perception and viewpoint.
5. Which of the following is not a barrier to communication?
a. Organizational structure b. Cultural barrier c. Linguistic barrier d. None of these
Answer: None of these
6. In which of the following situations do you think effective communication is important?
a. Teaching a class b. Job interview c. Yearly appraisal d. Group discussion
e. Presenting your idea f. Informal talk over lunch g. Client interaction h. Team meetings i. During prayer meetings j. Birthday parties
Answer:
a. Teaching a class
b. Job interview
c. Yearly appraisal
d. Group discussion
e. Presenting your idea
g. Client interaction
h. Team meetings
i. During prayer meetings
D. Answer the following (short answer) questions.
1. Define the term communication.
Answer: Communication is the process of exchange information, idea, thoughts etc. Communication has been derived from the Latin word 'communis' that means common. So to communicate means to make common or to share.
2. List the element of communication process.
Answer: Elements of communication process:
1. Sender
2. Message or information
3. Encoding
4. Channel
5. Receiver
6. Decoding
7. Feedback
3. State 2 points to explain why do you think communication is important.
Answer: Two points to explain why communication is important:
1. Increase the ability of the individuals to share ideas, thoughts and concerns with each other.
2. Boosts confidence and productivity when they receive the right and updated information from their superiors.
4. What do you mean by a barrier to communication?
Answer: Disturbance or obstacles on any stage of the communication process is called barrier. Some barriers are: Linguistic barriers, Physical barriers, Cultural barriers etc.
5. Briefly describe four barriers to effective communication.
Answer: Four barriers to effective communication:
1. Linguistic Barriers: Linguistic barriers means language barriers.
2. Physical Barriers: They include the barriers like noise, closed doors etc.
3. Cultural Barriers: Different cultures have a different meaning for several basic values.
4. Organizational structure Barriers: Every organization follows it hierarchy and method of communication for effective communication.
E. Answer the following (long answer) questions.
1. Explain the elements in a communication process.
Answer: Elements of communication process:
1. Sender: Person who send the message or information is called sender.
2. Message or information: The message is the information that you want to communicate.
3. Encoding: This is the process of transferring the information you want to communicate into a form that can be sent and correctly interpreted at the other end.
4. Channel: Channel means the medium through which the information is transmitted from the sender to the receiver.
5. Receiver: Receiver is the person who receive the message.
6. Decoding: Decoding is the process to interpret the message.
7. Feedback: Feedback is the response given by the receiver to the sender.
2. How does education affect chances of attaining a job? And what role does communication skills play?
Answer: Education generally increases job prospects, particularly for roles requiring specific skills or knowledge. Strong communication skills are also crucial for job success.
The role of communication skills:
* Effective workplace interactions
* Collaboration and teamwork
* Customer service and client relations
* Career advancement
3. List the communication barriers and explain any three.
Answer: Disturbance or obstacles on any stage of the communication process is called barrier.
Some barriers are:
1. Linguistic
2. Barriers,
3. Physical barriers,
4. Cultural barriers,
5. Psychological barriers.
6. Emotional barriers
7. Perception barriers
8. Technological barriers
1. Linguistic Barriers: Linguistic barriers means language barriers.
2. Physical Barriers: They include the barriers like noise, closed doors etc.
3. Cultural Barriers: Different cultures have a different meaning for several basic values.
4. How is the culture of a region a barrier in communication in another part of the world?
Answer: Culture barriers: International firms have people from several parts of the world. Thus, religion, food, drink, dress code and the general behaviour may be different from one culture to another. Different cultures have a different meaning for several basic values of society. Therefore, you should consider different cultures in the world while you express your ideas and beliefs.
No comments:
Post a Comment