CBSE SOLUTIONS-2025-26
CLASS-10
UNIT-I COMMUNICATION SKILLS-II
CHAPTER-1 VARIOUS METHODS OF COMMUNICATION
A. Write T for true and F for false statements:
1. Many multinational companies arrange communication training to inculcate effective communication skills in their employees which prove very beneficial in the long run.
Answer: T
2. Verbal communication takes place through face-to-face conversations, group discussions, counseling, interview, radio television, calls, memos, letters, reports, notes and email etc.
Answer: T
3. Non-verbal communication uses gestures, facial expressions, eye contact, physical proximity, touching.
Answer: T
4. Someone who stands with their back straight and head held high exudes uncertainty, indifference or even weakness.
Answer: F
5. Proxemics are not protective of their personal space, or intimate space.
Answer: F
6. Visual communication is also known as the bar graph communication.
Answer: F
7. Visual communication is the process of information exchange or message between two or more persons through written or oral words.
Answer: F
8. Smiling, frowning, blinking, eye-rolling, eyebrow twitch or nostril flare are example of non-verbal communication.
Answer: F
9. Paralanguage is the art of reading between the lines.
Answer: T
10. The study of symbols and visual communications is called semiotics.
Answer: T
B. Choose the correct answer:
1. What is considered to be the most important of all the components of verbal communication?
a. Domain knowledge b. Listening c. Vocabulary d. General awareness
Answer: Listening
2. When messages or information is exchanged without using any spoken or written words. Identify the type of communication.
a. Non-Verbal communication b. Verbal communication c. Visual communication d. None of these
Answer: Non-Verbal communication
3. Which type of communication uses visual aids like signs, typography, drawings, placards, presentations, illustrations?
a. Non-Verbal communication b. Verbal communication c. Visual communication d. None of these
Answer: Visual communication
C. Answer the following (short answer) questions.
1. Classify the types of communication.
Answer: Communication is the process of exchange information, idea, thoughts etc. Communication can be classify into three methods:
1. Verbal Communication
2. Non-Verbal Communication
3. Visual Communication
2. State 2 points to explain why do you think communication is important.
Answer: Two points to explain why communication is important:
1. Increase the ability of the individuals to share ideas, thoughts and concerns with each other.
2. Boosts confidence and productivity when they receive the right and updated information from their superiors.
3. To improve verbal communication skills, list four tips to excel at your workplace.
Answer: Four tips to improve verbal communication:
1. Listen carefully: Listening more and talking less proves to be very effective.
2. Read regularly: Reading matter relevant to your field regularly.
3. Prepare yourself: If you have to deliver a presentation, you should be prepared for tricky questions.
4. Be mindful: For clear, accurate, and thoughtful communication, ensure that the words, tone, gestures, facial expressions and body language go with the conversation.
4. List four benefits of visual communication.
Answer: Four benefits of visual communication:
1. Delivers the essential information more directly compared to texts.
2. Has a more flexible character than that of verbal or textual communication.
3. Is attention grabbing and more engaging than that of other means.
4. Creates a lasting impact on the audience and allows them to decide with ease.
D. Answer the following (long answer) questions.
1. Explain why communication skills are required?
Answer: Communication skills are required for the following:
1. Fosters excellent business relationships with other organizations, customers, suppliers, etc.
2. Reduces the barriers produced because of cultural and language differences.
3. Increases job satisfaction level.
4. Increase the ability of the individuals to share ideas, thoughts and concerns with each other.
5. Boosts confidence and productivity when they receive the right and updated information from their superiors.
2. Listening is considered to be the most important of all the components of verbal communication. Why?
Answer: Listening is considered the most important component of verbal communication because it's the foundation for understanding and effective communication, fostering trust, and improving relationships. It's more than just hearing, it involves actively engaging with the speaker, processing the message, and responding appropriately.
3. Compare verbal, non-verbal and visual communication.
Answer:
Verbal Communication: Verbal communication is the process of exchange information or message between two or more persons through written or oral words.
Non-Verbal Communication: Non-verbal communication is the process of exchange information without using any spoken or written words. It exchange information through gestures, facial expressions, eye contact, physical proximity, touching etc.
Visual Communication: Visual communication is also known as the graphic communication. This is the communication through visual aids such as signs, typography, drawings, placards, presentations etc.
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