CBSE SOLUTIONS-2025-26
CLASS-10
UNIT-I COMMUNICATION SKILLS-II
CHAPTER-2 PROVIDE DESCRIPTIVE AND SPECIFIC FEEDBACK
A. Fill in the blanks:
1. Feedback can be _____________________ or ____________________.
Answer: Verbal, non-verbal
2. A ______________________ would be a positive non-verbal feedback, whereas a _____________ would indicate a negative feedback.
Answer: Smile, frown
3. If the appropriate feedback is given by the receiver to the _______________ then the sender can modify, remodel, his strategy of communication.
Answer: Sender
4. ______________________ means the medium through which the information is transmitted from the sender to the receiver.
Answer: Channel
5. _________________ is the situation that forms the setting for an event, statement, or idea, in which your message is delivered.
Answer: Context
6. __________________ feedback should be to help you improve as it mainly focuses or addresses areas in need of improvement.
Answer: Negative
7. ____________________ can be descriptive feedback that describes one's action as good or bad and perspective feedback advices on how it should be done.
Answer: Feedback
8. ______________________ given early in the task, helps to improve and prevent from making the same mistakes again.
Answer: Formative feedback
9. ____________________ at the end of the task by comparing it against a benchmark.
Answer: Summative feedback
10. ____________________ feedback provides detailed and specific information on how well or poorly it was done.
Answer: Specific
B. Answer the following (short questions) questions.
1. Describe the components of communication cycle.
Answer: Components of communication cycle:
1. Sender: Sender is the person who send the message or information to the receiver.
2. Message: Message is the information or idea send by the sender.
3. Decoding: Decoding is the process by which sender draft the message.
4. Channel: Channel is the medium by which sender send the message.
5. Receiver: Receiver is the person who receive the message.
6. Encoding: Encoding is the process by which receiver interpret the message.
7. Feedback: Feedback is the response given by the receiver to the sender.
2. What are the key features of feedback?
Answer: Key features of feedback:
* Specific rather than being general.
* Job relate, and not criticize anyone personally.
* Goal oriented, for negative feedback always direct it to the recipient's goal.
* Well timed, feedback is most effective when there is a short gap between the recipients behaviour/task outcome and feedback.
* Easily understood, ensure that the recipient has understood the feedback.
3. List the advantages of written feedback.
Answer: Advantage of written feedback:
* The capacity to provide specific and extensive feedback on strengths and weaknesses. Can be re-read and referred too.
4. List the advantages of verbal feedback.
Answer: Advantages of verbal feedback:
* It is immediate and allows for confirmation and clarification. It uses natural language, thus allowing students to be more likely to comprehend and understand.
C. Answer the following (long questions) questions.
1. What is the purpose of feedback?
Answer: Feedback is your audience's response. It enables you to evaluate the effectiveness of your message or what the receiver has understood. If the message same as the sender intended? Depending on the feedback the sender will decide on the next step. If your audience does not understand what you mean, you can then refine the message accordingly. It helps to have meaningful communication and it make it a a continuous process. Feedback is the last component of the communication cycle. Feedback could be non-verbal, verbal.
2. Compare formative and summative feedback.
Answer:
Formative Feedback: The feedback can be formative. This means that it can be given continuously throughout a year, a session during which time a task is continuing.
Summative Feedback: Feedback can also be summative. Summative feedback is given at the end of a year or at the end of the duration of the task.
3. Compare specific and non-specific feedback.
Specific feedback: It is a type of feedback that provides detailed or specific information on what the employee did well or poorly. For example, after reading your essay on energy conservation your teacher may say, “You presented all major points related to energy conservation in a logical order with accurate facts and figures. Well done!”
Non-specific feedback: It is a general type of feedback that does not mention the specific reason of the feedback. In the above example, if your teacher had only said, “Well done” or “Good job”, it would have been a non-specific feedback, as it did not specify exactly what was liked about the essay.
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