CBSE-SOLUTIONS
CLASS-10
PART-A
UNIT-I COMMUNICATION SKILLS-II
Chapter-1 METHODS OF COMMUNICATION
1. In oral communication, one can converse:
(a) Face to face
(b) Over the phone
(c) Chat rooms
(d) All of the above
Answer: (d) All of the above
(Explanation: Oral communication includes direct speaking in all these forms.)
2. Verbal communication is convenient for:
(a) Long messages
(b) Easy rectification
(c) Time saving
(d) All of the above
Answer: (d) All of the above
(Explanation: Verbal communication supports all these advantages.)
3. Dos of non-verbal communication include:
(a) Crossing your arms while having a conversation
(b) Appearing to be engaged and involved
(c) Touching one’s face often
(d) Fidgeting
Answer: (b) Appearing to be engaged and involved
(Explanation: This is a positive “Do”. Options (a), (c), and (d) are generally negative or distracting non-verbal behaviours.)
4. “A picture is worth a thousand words” refers in context to:
(a) Written communication
(b) Oral Communication
(c) Visual communication
(d) None of the above
Answer: (c) Visual communication
(Explanation: The proverb emphasizes the effectiveness of images and visuals.)
5. ________ is the final component in the process of communication as it defines the response given by the receiver to the sender.
(a) Feedback
(b) Response
(c) Request
(d) Notice
Answer: (a) Feedback
(Explanation: Feedback completes the communication cycle.)
6. A sentence which expresses a command or an order is known as:
(a) Declarative sentence
(b) Interrogative sentence
(c) Imperative sentence
(d) Exclamatory sentence
Answer: (c) Imperative sentence
(Example: “Close the door.”)
7. ________ feedback is specific information, in the form of written comments or verbal conversations that help the learner understand what she or he needs to do in order to improve.
(a) Descriptive
(b) Specific
(c) General
(d) Sign
Answer: (b) Specific
(Explanation: Specific feedback is clear, detailed, and actionable.)
8. ________ communication is the use of body language, gestures and facial expressions to convey information to others.
(a) Verbal
(b) Written
(c) Non-Verbal
(d) Visual
Answer: (c) Non-Verbal
(Explanation: Non-verbal communication uses body language, gestures, etc.)
9. Karan lives at a hostel in Shimla. He calls his mother who lives in Delhi, to get her approval for the robotics class which is going to start in his school next week onwards. However, due to disruption in the phone line, his mother could not understand and reply to him. He got very upset. Which another medium can he use to get immediate approval of his mother?
(a) E-mail
(b) Letter
(c) Message through Friend
(d) Fax
Answer: (a) E-mail
(Explanation: E-mail is fast, written, and provides immediate delivery with a record. Letter and Fax are slower; message through friend is indirect.)
10. Which of the following is not an element of communication within the communication process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time
Answer: (d) Time
(Explanation: Core elements are Sender, Message, Channel, Receiver, and Feedback. Time is not a core element.)
11. By which action can senders send their messages?
(a) Gestures
(b) Speaking
(c) Reading
(d) Writing
Answer: (b) Speaking
(Explanation: Speaking is the primary action for the sender in verbal/oral communication. Gestures are non-verbal; reading is receiving; writing is for written communication.)
12. Why do we use e-mails?
(a) To communicate with many people at the same time
(b) To share documents and files
(c) To talk to each other in real time
(d) To keep a record of communication
Answer: (a) To communicate with many people at the same time
13. Which of the following is true about communication?
(a) 50% of our communication is non-verbal.
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words.
Answer: (a) 50% of our communication is non-verbal.
14. Identify the object, verb and subject in the sentence, ‘The car crashed into a tree.’
(a) Object: a tree; Verb: crashed; Subject: the car
(b) Object: the car; Verb: crashed; Subject: a tree
(c) Object: crashed; Verb: the tree; Subject: the car
(d) Object: crashed; Verb: the car; Subject: the tree
Answer: (a) Object: a tree; Verb: crashed; Subject: the car
B. State ‘T’ for True or ‘F’ for False
1. Verbal communication is the use of language to share information through speaking or sign language.
Answer: T
2. The verbal form of communication may be oral or written.
Answer: T
3. Posture is a mode of non-verbal communication.
Answer: T
4. Written communication is not suitable for sending statistical data.
Answer: F
5. Feedback is the final step of the communication cycle.
Answer: T
6. The seven C’s apply only to written and not to oral communication.
Answer: F (The seven C’s apply to both written and oral communication.)
7. The ability to communicate clearly and concisely in writing ensures that everyone at work understands what is being told to them.
Answer: T
8. Interrogative sentences are those that make a statement.
Answer: F (Interrogative sentences are those that ask questions.)
C. Answer the following Questions
1. Name the four categories of communication style.
Answer: The four categories of communication style are:
1. Passive
2. Aggressive
3. Passive-Aggressive
4. Assertive
2. What does the effectiveness of verbal communication depend on?
Answer: The effectiveness of verbal communication depends on:
1. Clear pronunciation and tone of voice
2. Choice of appropriate words
3. Good listening skills
4. Clarity of message
5. Non-verbal cues (body language, facial expressions)
3. What are the advantages of written communication?
Answer: Advantages of written communication:
1. It provides a permanent record for future reference.
2. It can be read and reviewed multiple times.
3. Suitable for conveying detailed, complex or statistical information.
4.Can be sent to many people simultaneously.
5. Useful for official and legal purposes.
4. What are the elements of communication? Describe them briefly.
Answer: The main elements of communication are:
Sender: The person who initiates and sends the message.
Message: The information, idea, or feeling being conveyed.
Channel/Medium: The method used to transmit the message (e.g., email, phone, face-to-face).
Receiver: The person who receives and interprets the message.
Feedback: The response from the receiver back to the sender (completes the cycle).
Noise/Barrier: Any interference that affects the understanding of the message.
5. What is the importance of feedback in communication?
Answer: Importance of feedback:
1. It completes the communication cycle.
2. It confirms whether the receiver has understood the message correctly.
3. It helps remove misunderstandings and barriers.
4. It allows the sender to improve future messages.
5. It makes communication two-way and effective.
6. What are barriers to communication? Explain any two barriers.
Answer:
Barriers to communication are obstacles that prevent the message from being understood properly.
Any two barriers:
Physical Barrier: Caused by external factors like noise, distance, poor network, or faulty equipment.
Psychological Barrier: Caused by emotions, stress, prejudice, or lack of interest that affects how the receiver interprets the message.
7. Write three measures that can be taken to overcome communication barriers.
Answer:
Three measures to overcome communication barriers:
1. Use simple, clear, and concise language.
2. Take proper feedback from the receiver to ensure understanding.
3. Choose the most suitable communication channel according to the situation and audience.
8. What are the seven C’s of communication? Explain any two.
Answer:
The Seven C’s of effective communication are:
1. Clarity
2. Conciseness
3. Concreteness
4.Correctness
5. Coherence
6. Completeness
7. Courtesy
Explanation of any two:
Clarity: The message should be clear, simple, and easy to understand. Avoid jargon or ambiguous words.
Conciseness: The message should be brief and to the point. Remove unnecessary words without losing meaning.
9. What should be kept in mind while writing an Article for a newspaper?
Answer: Points to keep in mind while writing a newspaper article:
1. Give a catchy and relevant title.
2. Write in clear, simple, and formal language.
3. Structure: Introduction (lead paragraph), body, and conclusion.
4. Include facts and support opinions with examples.
5. Maintain objectivity and word limit (if any).
10. What are the necessary elements for good paragraph writing?
Answer: Necessary elements for good paragraph writing:
Unity: All sentences should relate to one central idea.
Coherence: Ideas should be logically linked and flow smoothly.
Topic Sentence: Usually the first sentence stating the main idea.
Adequate Development: Support the idea with sufficient details, examples, or explanations.
11. Explain four types of sentences in English.
Answer: The four types of sentences in English are:
Declarative Sentence: Makes a statement or expresses an opinion. (Example: The sky is blue.)
Interrogative Sentence: Asks a question. (Example: What is your name?)
Imperative Sentence: Gives a command, request, or instruction. (Example: Please sit down.)
Exclamatory Sentence: Expresses strong emotion or excitement. (Example: How wonderful!)
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