Information Technology
Class-10
Unit-1 Communication Skills-II
A. Multiple choice questions:
1. In oral communication one can converse:
a. face to face b. over the phone c. chat rooms d. all of the above
Answer: all of the above
2. Verbal communication is convenient for:
a. long messages b. easy rectification c. time saving d. all of the above
Answer: all of the above
3. Dos of non-verbal communication include:
a. crossing your arms while having a conversation
b. appearing to be engaged and involved
c. touching one's face often
d. fidgeting
Answer: appearing to be engaged and involved
4. A picture is worth a thousand words refers in context to:
a. written communication b. oral communication
c. visual communication d. none of the above
Answer: visual communication
5. ___________ is the final component in the process of communication as it defines the response given by the receiver to the sender.
a. feedback b. response c. request d. notice
Answer: feedback
6. A sentence which expresses a command or an order is known as:
a. declarative sentence b. interrogative sentence c. imperative sentence
d. exclamatory sentence
Answer: imperative sentence
7. ________ feedback is specific information, in the form of written comments or verbal conversations that help the learner understand what she or he needs to do in order to improve.
a. descriptive b. specific c. general d. sign
Answer: descriptive
8. ______________ communication is the use of body language, gestures and facial expressions to convey information to others.
a. verbal b. written c. non-verbal d. visual
Answer: non-verbal
9. Karan lives at a hostel in shimla. He calls his mother who lives in delhi, to get her approval for the robotics class which is going to start in his school next week onwards. However, due to disruption in the phone line, his mother could not understand and reply to him. He got very upset. Which another medium can he use to get immediate approval of his mother?
a. e-mail b. letter c. message through friend d. fax
Answer: e-mail
10. Which of the following is not an element of communication within the communication process cycle?
a. channel b. receiver c. sender d. time
Answer: time
11. By which action can senders send their messages?
a. gestures b. speaking c. reading d. writing
Answer: gestures
12. Why do we use e-mails?
a. to communicate with many people at the same time
b. to share documents and files
c. to talk to each other in real time
d. to keep a record of communication
Answer: to share documents and files
13. Which of the following is true about communication?
a. 50% of our communication is non-verbal
b. 20% communication is done using body movements, face, arms etc.
c. 5% communication is done using voice, tone, pauses, etc.
d. 7% communication is done using words.
Answer: 7% communication is done using words.
14. the object, verb and subject in the sentence, "The car crashed into a tree"
a. Object: a tree; Verb: crashed; Subject: the car
b. Object: the car; Verb: crashed; Subject: the tree
c. Object: crashed; Verb the tree; Subject: the car
d. Object: crashed; Verb the car; Subject: the tree
Answer: Object: a tree; Verb: crashed; Subject: the car
B. State T for true or F for false:
1. Verbal communication is the use of language to share information through speaking or sign language.
Answer: T
2. The verbal form of communication may be oral or written.
Answer: T
3. Posture is a mode of non-verbal communication.
Answer: T
4. Written communication is not suitable for sending statistical data.
Answer: F
5. Feedback is the final step of the communication cycle.
Answer: T
6. The seven C's apply only to written and not to oral communication.
Answer: F
7. The ability to communicate clearly and concisely in writing ensures that everyone at work understands what is being told to them.
Answer: T
8. Interrogative sentences are those that make a statement.
Answer: F
C. Answer the following questions:
1. Name the four categories of communication style.
Answer: Four categories of communication style:
1. Passive: Passive communicators are typically quiet and don't seek attention.
You can identify a passive communicator by these tendiencies:
- Inability to say no
- Poor posture
- Easy going attitude
- Lack of eye contact
- Soft voice
- Fidgeting
2. Aggressive: Aggressive communicators frequently express their thoughts and feelings.
There are few signs of an aggressive communicator:
- Interrupting people while they're speaking
- Invading personal spaces
- Presenting an overbearing posture
- Using aggressive gestures
- Maintaining intense eye contact
3. Passive-aggressive: Passive-aggressive communicators appear passive on the surface but often have more aggressive motivations.
- Muttering
- Using sarcasm
- Exhibiting denial
- Presenting a happy face when they're clearly upset
- Giving the silent treatment
4. Assertive: The assertive style is typically the most respectful and productive type of communication in the workplace.
- Expansive gestures
- Healthy expression of ideas and feelings
- Good posture
- A clear voice
- Friendly eye contact
2. What does the effectiveness of verbal communication depend on?
Answer: The effectiveness of the oral verbal communication depends on:
1. Effective speaking: Effective speaking refers to the words chosen by the speaker, how he says them and how he reinforces them.
2. Tone of the speaker: The sender should keep the tone of his speech clearly audible to all.
3. Vocabulary: Having good vocabulary is necessary to enables the speaker to use the correct words in the right contexts.
4. Clarity of speech: Sender ensure the clarity of speech.
5. Listening skills: Effective communication depends on listening skills.
6. Domain knowledge: Sender should have the proper knowledge of the subject.
7. Empathy: To be empathetic means that you are able to identify and understand others emotions.
3. What are the advantages of written communication?
Answer: Advantages of written communication:
1. Meets formal requirements: It is required for formal scenarios which require written approvals.
2. Permanent record: It creates permanent record of evidence which can be used for future reference.
3. Easy circulation: It can be sent to many persons at the same time.
4. Suitable for statistical data: It is suitable for sending statistical data, chart, diagram, pictures etc.
5. Clarity of instructions: Work allocation, orders, job distribution, notices etc written form reduce ambiguity.
6. Promotes goodwill: It can create goodwill and promote business.
7. Precise: It is more precise than other means of communication.
4. What are the elements of communication? Describe them briefly.
Answer: Communication cycle have seven elements:
1. Sender: Sender is the person who send the message.
2. Message: Message is the information that the sender send to receiver.
3. Encoding: Process to encode the message.
4. Channel: After the message has been encoded, it is transmitted through the appropriate channel or medium.
5. Receiver: The person who receives the message is called the receiver.
6. Decoding: It is the process to decode the message by the receiver.
7. Feedback: The response or reaction of the receiver is known as feedback.
5. What is the importance of feedback in communication?
Answer: Importance of feedback:
1. Feedback makes communication meaningful.
2. It enables the sender to evaluate the effectiveness of his message.
3. It makes communication a continuous process as it is the end result of an idea.
4. If the appropriate feedback is given by the receiver to the sender, then sender can plan, modify his style.
5. It brings people together and creates a healthy communication flow.
6. What are barriers to communication? Explain any two barriers.
Answer: A communication barrier is anything that prevents us from receiving and understanding the messages. Barrier may occur at any stage in the communication process.
1. Language Barriers: Difficulties in communication arise when the sender and the receiver of the message use words or symbols in different senses. The sender and receiver use different languages, can impact the proper flow of communication.
2. Physical Barriers: Physical distance between the sender and the receiver of the message is an important barrier to communicate, especially to non-verbal communication.
7. Write three measures that can be taken to overcome communication barriers.
Answer: Three measures to overcome communication barriers:
1. Use of simple language: It is. important to use language that is simple and easy to understand. Use of ambiguous words should be avoided.
2. Avoid inconsistency: Match your verbal and non-verbal communication. Your words as well as postures, gestures, and facial expressions should convey a consistent message.
3. Active listening: There is a difference between listening and hearing. Many times we are just hearing but not really listening. Active listening means hearing with proper understanding of the message that is being heard.
8. What are the seven C's of communication? Explain any two.
Answer: The seven C's of communication provide a checklist for making sure that you communicate in the most clear and effective way possible.
Seven C's are:
1. Clear
2. Concrete
3. Concise
4. Consideration
5. Complete
6. Correct
7.Courteous
1. Clear: When writing or speaking to someone, it is important to be very clear as to what message you want to communicate to them and what is the purpose of this communication.
2. Correct: Correct communication is error free communication. The message should be exact, correct and well timed.
9. What should be kept in mind while writing an article for a newspaper?
Answer: Five parts of a newspaper:
- Who-Who was involved?
- What- What happened?
- Where- Where did it happen?
- Why- Why it happened?
- When- When did it happen?
- How - How it happened?
Format to write an article:
1. Heading/title
2. Introduction of the topic
3. Advantages/Disadvantages
4. Causes of the topic
5. Statistics of the topic
6. Conclusion
10. What are the necessary elements for good paragraph writing?
Answer: The four elements essential to good paragraph writing are:
1. Unity: A paragraph should be unified around the main idea.
2. Order: A well written paragraph always has a definite organization.
3. Coherence: Coherence makes writing understandable. Sentences within a paragraph need to connect to each other.
4. Completeness: If all sentences clearly and sufficiently support the main idea, then the paragraph becomes complete.
11. Explain four types of sentences in English.
Answer: There are four kinds of sentences:
1. Declarative sentence: Declarative sentences are those that make a statement.
Example: I like tea.
2. Interrogative sentence: Interrogative sentence ask a question, and always end with question mark(?). Example: Do you like tea?
3. Imperative sentence: Imperative sentences are those which express a command or an order. Example: Open the door?
4. Exclamatory .: Exclamatory sentences express a strong feeling. They always end with an exclamation mark(!). Example: What a wonderful performance!
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