Computer Science
Class-VIII
Chapter-11 Troubleshooting
Section-1
A. Answer these questions orally:
1. What type of hardware problems you may face?
Answer:
* Power failure in a computer
* device problem like keyboard, mouse, and printer not recognized.
2. Tell about some basic software problems.
Answer:
* Unable to install a program
* Program or utility does not load or has an error when it attempts to load.
3. What is a service manual?
Answer: The service manuals contain instructions for troubleshooting and service information.
B. Tick the correct answer:
1. The printer does not work.
a. Hardware does not work b. Software problem
c. Both d. None of these
Answer: Both
2. Disk defragmenter is available in:
a. Control panel settings b. Accessories system tools
c. Start menu system d. Start menu settings
Answer: Control panel settings
3. Categorizing your problem as related to hardware and software is:
a. Step 1 b. Step 2 c. Step 3 d. Step 4
Answer: Step 2
4. Windows start in a safe mode.
a. Hardware problem b. Software problem
c. Operating system problem d. None of these
Answer: Operating system problem
5. It is important to ensure that your computer is free of troubles because:
a. Nobody likes a technician b. It will not cause a break in your work
c. data loss can be easily recovered d. It increases the speed and life of the computer.
Answer: It increases the speed and life of the computer
Section-2
A. Fill in the blanks:
1. The ______ is the identification of trouble in a system caused by a failure of some kind.
Answer: Troubleshooting
2. _____,______ and ______ are the areas to troubleshoot.
Answer: Hardware, software, operating system
3. To open your computer in _____ mode, you must press F8 key several times at the time of booting.
Answer: Safe
4. When Windows restart without warning then it is ___ type of troubleshoot.
Answer: Operating system
5. To deal with the computer lock problem, press the keys____, ___ and ______ at the same time.
Answer: Ctrl+Alt+Del
B. Give the solution to deal with the given problem:
1. Some error messages are displayed on the monitor.
Answer: If any error message is displayed on your monitor screen, you must reboot it. A majority of problems that occur while you are using your computer can be fixed by rebooting.
2. The computer locks up.
Answer: 1. Press Ctrl+Alt+Del
2. Window task manager window display
3. Select any program that sys not responding
4. Click the end task button.
3. The keyboard doesn't work.
Answer:
1. Right click on the my computer icon.
2. Click properties option from the submenu.
3. Click device manager option from the list of tasks given
4. The Device manager window appears.
4. The mouse doesn't work.
Answer:
1. Right click on the my computer icon.
2. Click properties option from the submenu.
3. Click device manager option from the list of tasks given
4. The Device manager window appears.
5. The computer displays a disk error on non-system disk message.
Answer: You must check your disk drives for any floppy disk or CD left inserted. It any remove it and reboot the computer.
If you do not have any disk in the drive, and the message is accompanied by some sound, turn off the computer and call a technician.
6. The computer starts up in safe mode.
Answer:
1. Click start menu-programs option--accessories
2. Select system tools and click on defragmentation.
3. Once the defragmentation is over restart your computer and check.
7. The printer doesn't work.
Answer: If there is some error in the printing of files, first find out whether it is due to any damage in the printer or an incorrect command from the computer.
If the printer self test fails, then the problem is with the printer itself rather than the printer cable or computer.
C. Answer the following questions:
1. What is troubleshooting? Name the different types of troubleshooting.
Answer: Troubleshooting is the identification of trouble in a system caused by a failure of some kind. Troubleshooting is a process of identifying a computer problem so that it can be fixed.
Types of troubleshooting:
* Hardware
* Software
* Operating system
2. Why is good maintenance important for a computer?
Answer:
* It will increase the speed and the life of your PC.
* It prevents errors.
* It secures your data and information from any unwanted damages.
3. Give two types of hardware problem you often come across.
Answer:
* Power failure in a computer.
* Device problem like keyboard, mouse, and printer not recognized.
4. Write briefly the steps to troubleshoot your computer before calling a technician.
Answer:
1. Find out the problem
2 Categorize your problem
3. Check the service manual
4. Back to its original state
5. Give a list of two commonly faced operating system problems that you might have faced.
Answer:
* Windows starts in a safe mode
* Windows restarts without warning
No comments:
Post a Comment