CBSE Class-IX Information Technology- Solution-Unit-I(Chapter-I):

Unit-I Communication Skills-I

Chapter 1: Communication Methods:

Solved Exercise:

A. Write T for true and F for false against the following statements.

1.Good communication skills allow you to improve your relationships with others.T

2.Poor communication skills can sour your business or personal relationships.T

3.Visual communication is always better than the verbal communication.T

4.You do not need to check the spellings of your written communication.F

5.Written communication cannot be called a type of verbal communication. F

6.During communication we only speak, we do not need to listen to others.F

B. Short Answer Questions:

1.What is verbal communication? Give an example.

Answer: Verbal communication is a type of communication in which we pass on knowledge and information through speaking or writing. As such there are two means of verbal communication- oral and written.

Example- In an organization, managers mostly rely on oral communication to interact with the employees and pass on individual messages.

2.How does oral communication differ from written communication?

Answer:

Oral Communication: When a message or information is communicated to others by speaking or through word of mouth it is called Oral communication.

Written Communication: When the message or information is passed to others in the written form then communication is said to be written communication. Written communication is very effective when we want to convey the same message to a large group of people.

Example- Examples of written communication are emails, letters, memos, circulars, newspapers, etc.

3.What is non-verbal communication? Explain giving an example.

Answer: Non-Verbal communication takes place without speaking or writing any word, simply through facial expressions, touch, one’s posture, eye contact, body language and hand gestures.

Example- Examples of such communication are thumbs up, thumbs down, winking, shrugging shoulders.

4.Why is it important to have good communication skills?

Answer: Having good communication skills means being able to put our point of view in a clear, effective and unambiguous manner. It helps us not only within our organization but also helps us build new and profitable relationships with people around us.

5.What is visual communication?

Answer: Visual communication refers to communication through pictorial or visual representation of information. In visual communication information is in the form visual elements that can be seen and read by the receiver. Examples- Signboards, maps, pictures, displays, charts, graphs, television programs, hoardings, banners, etc.

6.Can an email be considered a form of written communication? Give reasons for your answer.

Answer: E-mail can be considered as a written communication. It is very effective when we want to convey the same message to a large group of people. Some things to keep in mind to do this:

a. Use simple and precise words. Avoid using difficult and flowery language.

b. Keep the message brief. Use short precise paragraphs.

c. Give facts to support your view point in the message.

d. Add a summary of your message at the end.

e. Before sending a written message, check your grammar and spellings.