Unit-I
Session-2&3
Solved Exercise
I. Multiple choice questions.
Tick the correct answer.
1. Which of
these is not a component of the communication cycle?
a. Channel
b. Message c. Finder d. Receiver
Answer:
Finder
2. Which of
these can occur at any stage of the communication cycle?
a. Noise b. Feedback c. Evaluation d.
Idea
Answer:
Noise
3. Which of
these is not a type of feedback?
a. Descriptive b. Summative c.
Specific d. Ideal
Answer:
Ideal
4. Suppose you have made a project. When you show it to your teacher she pats your back and says good job. What type of a feedback is this?
a. Specific feedback b. Non-specific feedback c. Summative feedback d.
Formative feedback
Answer: Non-Specific feedback
5. Which type of feedback can influence our thought process helping us to modify our thoughts and behavior?
a. Specific feedback b. Non-specific feedback c. Summative feedback d.
Formative feedback
Answer:
Specific feedback
( Session-3)
Multiple choice questions:
1. Suppose you are tying to read a book in a room filled with loud noise, what kind of communication barrier to understanding the book content are you facing.
a. personal b. intra-personal c. environmental d. inter-personal
Answer: Environmental
2. You are trying to talk to a person who does not understand your language, what type of communication barrier are you facing?
a. personal b. intra-personal c. environmental d. inter-personal
Answer: Inter-personal
3.Which of these does not pose a barrier to communication?
a. planning b. noise c. physical disabilities d. lack of trust
Answer: Planning
4. Which of these terms is used for communication barriers that exist between two or more people?
a. intra-personal barriers b. inter-personal barrier c. physical barrier d. environment based barriers.
Answer: Inter-personal barriers.
5. Which of these may help us to overcome a communication barrier?
a. having clarity in thoughts b. language differences c. prejudices and stereotyping d. cultural differences.
Answer: Having clarity in thoughts
( Session-2)
II. Fill in the blanks:
1. A receiver's response to a message is called_______________________.
Answer: Feedback
2. The medium by which message is sent is called_______________.
Answer: Channel
3. In _________ communication a channel carries a message from a sender and delivers it to the receiver.
Answer: One Way
4. Any disturbance or interference in the communication process is called________.
Answer: Noise
5. The feedback that is given continuously throughout the year is called the ___ feedback.
Answer: Formative
( Session-3)
Fill in the blanks:
1. If a message is communicated without proper____ then it may not have the desired effect.
Answer: Vocabulary
2. The environmental factors that hinder the process of communication are called___.
Answer: Physical barriers
3. The ______ communication barriers are relatively out the individual's control.-
Answer: Inter-personal
4. Anything that prevents dissemination or comprehension of a message is called a communication____.
Answer: Barriers
5. The communication barriers which are well within our control are the _ barriers.
Answer: Intra-Personal
III.
Short
answer questions.
1. Briefly
explain the communication cycle.
Answer: The communication cycle comprises of the following basic elements:
a. Sender: The sender is the person or entity who wants to send a message and
is the source or originator of the communication.
b. Message: This is the
information or idea that the sender wishes to convey to the receiver.
c. Encoding: This refers
to the process whereby the sender uses some means like a language or symbols to
translate the information in the form of the message.
d. Channel: Channel is
the medium by which the message is sent.
e. Receiver: The
receiver is the person or entity to whom the message is sent.
f.
Decoding: This is the
process whereby the receiver interprets and understands the message.
g. Feedback: The
receiver’s response to the message is called feedback.
2.
Why
is feedback so important in the process of communication?
Answer: The following are some points that show the importance of feedback
in the communication process:
ü Feedback is
an integral part of communication process.
ü Feedback
makes the communication meaningful.
ü Feedback
completes and sustains the communication process.
ü Feedback
enables us to evaluate the effectiveness of our message.
ü By analyzing
the feedback we can determine whether the communication has produced the
desired effect on the receiver or not.
3.
What
do you understand by specific and non-specific feedback?
Answer:
Specific
feedback: It is a type
of feedback that provides detailed or specific information on what the employee
did well or poorly. For example, after reading your essay on energy
conservation your teacher may say, “You presented all major points related to
energy conservation in a logical order with accurate facts and figures. Well
done!”
Non-specific
feedback: It is a
general type of feedback that does not mention the specific reason of the
feedback. In the above example, if your teacher had only said, “Well done” or
“Good job”, it would have been a non-specific feedback, as it did not specify
exactly what was liked about the essay.
5. 4. What is the difference between formative feedback and summative feedback?
Answer:
Formative Feedback: The feedback can be formative. This means that it can be given continuously throughout a year, a session during which time a task is continuing.
Summative Feedback: Feedback can also be summative. Summative feedback is given at the end of a year or at the end of the duration of the task.
5.
5. Give one example each of the verbal and non verbal feedback.
Answer:
Feedback through the voice is called verbal feedback.
A smile would be a non-verbal feedback.
(Session-3)
1. What is the meaning of communication barriers?
Answer: Anything that makes the message ambiguous or prevents the smooth delivery of the message and /or its reception at the sender’s or the receivers end is called a communication barrier. Communication barriers may arise at any stage of the communication process and create misunderstanding and ambiguity.
2. Explain
the environment-based communication barriers with two examples.
Answer: Environment based barriers are also called physical barriers. The
major environmental barriers are time, place, space, climate and noise. Some of
these are easy to take care of whereas; some may prove to be tough obstacles in
the process of effective communication.
Causes
of communication barriers:
1. Lack
of trust: Lack of trust or understanding between the
sender and the receiver may act as a communication barrier and hinder the
communication between them. Lack of attention, interest, distractions and
irrelevance of the messages to the receiver are some other factors that cause
communication barriers.
2. Language
differences: Language differences
and the difficulty in understanding unfamiliar accents are also barriers to
communication.
3. Explain intra-personal communication barriers with the help of a suitable example.
Answer: There are several factors within ourselves that act as barriers to communication. These are known as the intrapersonal communication barriers. These types of barriers can be our own personality, our attitude, our values, or knowledge etc.
4. How does the lack of trust affect communication between two parties?
Answer: Lack of trust or understanding between the sender and the receiver may act as a communication barrier and hinder the communication between them.
5. Discuss any two measures to over come the barriers in communication.
Answer: Clarify the ideas before communication: Any message to be communicated to a receiver should be clearly and complete.
Have clarity in your thoughts: The communicator should be very clear about the objective and what needs to be conveyed to another person.
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