CBSE-SOLUTIONS
CLASS-10
PART-A
UNIT-I COMMUNICATION SKILLS-II
Chapter-1 METHODS OF COMMUNICATION
1. In oral communication, one can converse:
(a) Face to face
(b) Over the phone
(c) Chat rooms
(d) All of the above
Answer: (d) All of the above
(Explanation: Oral communication includes direct speaking in all these forms.)
2. Verbal communication is convenient for:
(a) Long messages
(b) Easy rectification
(c) Time saving
(d) All of the above
Answer: (d) All of the above
(Explanation: Verbal communication supports all these advantages.)
3. Dos of non-verbal communication include:
(a) Crossing your arms while having a conversation
(b) Appearing to be engaged and involved
(c) Touching one’s face often
(d) Fidgeting
Answer: (b) Appearing to be engaged and involved
(Explanation: This is a positive “Do”. Options (a), (c), and (d) are generally negative or distracting non-verbal behaviours.)
4. “A picture is worth a thousand words” refers in context to:
(a) Written communication
(b) Oral Communication
(c) Visual communication
(d) None of the above
Answer: (c) Visual communication
(Explanation: The proverb emphasizes the effectiveness of images and visuals.)
5. ________ is the final component in the process of communication as it defines the response given by the receiver to the sender.
(a) Feedback
(b) Response
(c) Request
(d) Notice
Answer: (a) Feedback
(Explanation: Feedback completes the communication cycle.)
6. A sentence which expresses a command or an order is known as:
(a) Declarative sentence
(b) Interrogative sentence
(c) Imperative sentence
(d) Exclamatory sentence
Answer: (c) Imperative sentence
(Example: “Close the door.”)
7. ________ feedback is specific information, in the form of written comments or verbal conversations that help the learner understand what she or he needs to do in order to improve.
(a) Descriptive
(b) Specific
(c) General
(d) Sign
Answer: (b) Specific
(Explanation: Specific feedback is clear, detailed, and actionable.)
8. ________ communication is the use of body language, gestures and facial expressions to convey information to others.
(a) Verbal
(b) Written
(c) Non-Verbal
(d) Visual
Answer: (c) Non-Verbal
(Explanation: Non-verbal communication uses body language, gestures, etc.)
9. Karan lives at a hostel in Shimla. He calls his mother who lives in Delhi, to get her approval for the robotics class which is going to start in his school next week onwards. However, due to disruption in the phone line, his mother could not understand and reply to him. He got very upset. Which another medium can he use to get immediate approval of his mother?
(a) E-mail
(b) Letter
(c) Message through Friend
(d) Fax
Answer: (a) E-mail
(Explanation: E-mail is fast, written, and provides immediate delivery with a record. Letter and Fax are slower; message through friend is indirect.)
10. Which of the following is not an element of communication within the communication process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time
Answer: (d) Time
(Explanation: Core elements are Sender, Message, Channel, Receiver, and Feedback. Time is not a core element.)
11. By which action can senders send their messages?
(a) Gestures
(b) Speaking
(c) Reading
(d) Writing
Answer: (b) Speaking
(Explanation: Speaking is the primary action for the sender in verbal/oral communication. Gestures are non-verbal; reading is receiving; writing is for written communication.)
12. Why do we use e-mails?
(a) To communicate with many people at the same time
(b) To share documents and files
(c) To talk to each other in real time
(d) To keep a record of communication
Answer: (a) To communicate with many people at the same time
13. Which of the following is true about communication?
(a) 50% of our communication is non-verbal.
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words.
Answer: (a) 50% of our communication is non-verbal.
14. Identify the object, verb and subject in the sentence, ‘The car crashed into a tree.’
(a) Object: a tree; Verb: crashed; Subject: the car
(b) Object: the car; Verb: crashed; Subject: a tree
(c) Object: crashed; Verb: the tree; Subject: the car
(d) Object: crashed; Verb: the car; Subject: the tree
Answer: (a) Object: a tree; Verb: crashed; Subject: the car
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